For delivery to Northern/Southern Ireland and Isle of man, please contact us directly for details of delivery.
On rare occasions, customers in rural or remote areas, may be charged an separate fee to cover the cost of additional distribution.
We will notify you of any incremental charges within 24 hours of placing your order and discuss options available.
Please note that some items may be despatched from separate depots and may arrive at different times.
Please ensure that you are in receipt of your goods before committing to an installation date if using builders or fitters.
County Metal Works Ltd, cannot be held responsible for any consequential expenses if delivery is delayed.
Process For Delivery
We will aim to deliver your items on a delivery date agreed with you in advance.
The final delivery process can be made via a third party e.g. carriers, so therefore some aspects of your delivery will be beyond our total control.
It is essential that all the information you provide to us relating to your order is fully accurate. Especially the delivery address, post code and contact details.
If you have any queries regarding your order or delivery, or have not heard from us within 14 days please contact us via e-mail or telephone.
firstname.lastname@example.org / Tel: 01782 825834
Once you have placed your order you will receive confirmation, when your order is almost ready to be despatched, we will contact you to arrange a suitable delivery date, usually within 14 days.
Deliveries are normally made Monday - Friday (excluding Bank Holidays) between 8am and 6pm direct to your delivery address.
We cannot offer exact delivery times, although we can usually indicate whether delivery is likely to be in the morning or the afternoon.
Before accepting delivery (signing for the goods) it is the customers obligation, to first inspect that the goods are not damaged in any way (by the couriers e.g. being dropped, thrown etc.) prior to signature to accept the goods. It is important that you inspect the goods before accepting delivery. If the goods are found to be damaged, the customer should not accept delivery and ensure the courier accepts return of the goods. In this instance there is a process, which must be followed and the customer should contact us on email@example.com after which new goods will be sent.
Once we have delivered your order, all responsibility relating to the item will pass to the customer and we maintain no further responsibility. Any loss or damage to the product shall then be to the customers own risk.
RETURNS and REFUNDS
To ensure complete customer satisfaction we offer a 7 day money back guarantee on all products we offer through our web site. This is to be sure that our customers have complete peace of mind when ordering through County Metal Works.
Our 10 year warranty includes metal gates and railings, all other items are supplied with a 1 year guarantee from the day of purchase.
When you buy a gate or railing from us you must accept that these items are natural. All these items will age naturally and is normal for a limited amount of ageing to occur, particularly on metal products as rust is a natural effect on steel and iron which can be prevented by applying an exterior enamel paint treatment, by the customer. The instructions for assembly must be followed carefully and the advice given on how to care for the products. Under the terms of the guarantee we will only refund the cost of the products supplied by us. Unfortunately we cannot accept liability for any additional costs associated with the installation of our products. This condition applies both to the process when they are initially fitted and at any subsequent date, including the costs associated with repairs, replacement, additional treatments or preparation.
All our products are guaranteed against faulty workmanship, if any item is found to be faulty, once the item has been returned to us we will be happy to correct the fault, or replace the item without charge.
In the event that you are not fully satisfied with your goods purchased from us, please inform us in writing and telephone customer services on 0871 288 5659 within 7 days (from the date the goods were delivered to you) to arrange return.
The goods must be returned to us unused and where possible in their original packaging, we recommend that you keep all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available you should use packaging that would provide similar protection as returned items must be received as new and in ‘resaleable’ condition.
Returned carriage costs will be deducted from any refund due, we will only refund items which are faulty or if it differs in any way from the advertised goods.
When an item has been returned to us and checked that it is of saleable quality we will refund you using the same payment method used as when the goods were purchased.
On faulty items we may request that you send us additional information to support your claim, either in writing or of a photographic nature, so that we can resolve the matter as soon as possible.